Refunds and Returns Policy for Shutters For Value

Effective Date: January 9, 2025

At Shutters For Value, we are committed to ensuring customer satisfaction with every purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds. Please read this policy carefully to understand your rights and obligations.

1. General Return Policy

We accept returns and offer refunds for eligible products in the following circumstances:

  • The product is defective, damaged, or not as described.
  • The product does not meet quality standards under Australian Consumer Law.
  • A manufacturing fault is identified within the warranty period.

Custom-made or personalized products are not eligible for returns unless they are defective or damaged upon delivery.

2. Eligibility for Returns

To be eligible for a return:

  • The product must be in its original condition, unused, and with all original packaging and accessories.
  • Returns must be initiated within 14 days of delivery.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

3. Non-Returnable Items

The following items cannot be returned:

  • Custom-made shutters specifically designed to your measurements.
  • Products damaged due to misuse, improper installation, or accidents after delivery.
  • Products marked as “final sale” or “non-returnable” at the time of purchase.

4. Return Process

Step 1: Contact Us

To initiate a return, please contact our customer support team at Info@shuttersforvalue.com.au with the following details:

  • Your name and contact information.
  • Order number and date of purchase.
  • Reason for return, including photos of any defects or damage (if applicable).

Step 2: Approval and Instructions

Once your return request is reviewed, we will notify you of its approval or rejection within 3 business days. If approved, we will provide instructions for returning the product.

Step 3: Return the Product

You are responsible for returning the product to our designated address, which will be shared in the return approval email. The return must be shipped within 7 days of approval.

5. Refunds

Replacement Policy

We do not offer monetary refunds. If the supplied product is found to be damaged or defective, we will provide a replacement for the product at no additional cost.

Processing Replacements

Once we receive and inspect the returned product, we will notify you of the status within 5 business days. If the return is approved, we will arrange for a replacement to be shipped to you as soon as possible.

Replacement Timeframes

  • Standard products: Replacement will be shipped within 10 business days of approval.
  • Custom-made products: Replacement will be shipped within the standard production timeframe.

Conditions for Replacement

Replacements will only be provided if:

  • The product is found to have manufacturing defects or was damaged during delivery.
  • The return request and supporting evidence (e.g., photos) are submitted within the specified timeframes.

Non-Eligible Scenarios

  • No replacement will be issued if the product shows signs of misuse, improper installation, or accidental damage after delivery.
  • Custom-made products are not eligible for replacement unless they are defective or damaged upon arrival.

If you have any questions regarding our replacement policy, please contact us at Info@shuttersforvalue.com.au.

6. Return Shipping Costs

  • If the return is due to our error (e.g., defective, damaged, or incorrect product), we will cover the shipping costs.
  • For other returns, the customer is responsible for return shipping costs.

7. Damaged or Defective Products

If your product arrives damaged or defective:

  1. Contact us at Info@shuttersforvalue.com.au within 48 hours of delivery.
  2. Include detailed photos of the damage or defect for review.
  3. Once confirmed, we will arrange for a replacement or refund at no additional cost.

8. Warranty Claims

Products covered under warranty may be eligible for repair, replacement, or refund if a manufacturing fault is identified. Please refer to your product’s warranty documentation for specific terms.

9. Cancellation Policy

Orders can be canceled and fully refunded before they are shipped. Custom-made products cannot be canceled once production has started.

10. Contact Information

For further assistance or to initiate a return, please contact our customer support team:

11. Changes to This Policy

We reserve the right to update this Refunds and Returns Policy at any time. Updates will be posted on this page with the revised effective date.

This Refunds and Returns Policy ensures transparency and fairness while protecting the interests of both our customers and business. Let us know if you have further questions or require assistance with a return.